# Telecommunications

## Catch churn before the customer hangs up

Churn is decided in conversations you mostly don't hear. Intryc scores every call, chat and store interaction across your own teams and your BPO partners, so the churn signals and compliance gaps surface while you can still act on them.

### Cancellation Request Due to Price Increase

**20260705_call_17467**  
**Client:** Hi, I’ve been with you six years, but my bill jumped £22 this month with no warning. I’ve already got a cheaper quote elsewhere, so I’d like to cancel my line.

**Agent:** Thanks for calling, and I’m sorry the increase caught you off guard after six years with us. Let me pull up your account and see exactly what changed before we look at your options.

✅ Customer concern validated  
**Agent:** Could you confirm the name and mobile number on the account?  
**Client:** Yes, it’s Daniel Lee, 07700 900412.

**Agent:** Thank you, Mr. Lee. I can see your promotional discount ended last cycle, which is what pushed the bill up. I can move you to our current loyalty plan at the same speed, which brings your monthly cost back below what you paid before.

✅ Followed Procedure  
**Client:** That’s better. Would it start straight away?  
**Agent:** Absolutely. I’ll apply it to this billing cycle so you’re not charged the higher rate, and you’ll see the corrected amount on your account today.
  
**Client:** Okay, let’s do that. Thanks for sorting it out.  
**Agent:** My pleasure, Mr. Lee. Thanks again, and have a great day.

⚠ Retention not confirmed

## Confidence that comes with real impact

*Results 2 months after a telecommunications provider adopted Intryc*  
0% drop in agent-driven dissatisfaction  
0% cut in time spent on QA  
0% of reviews evaluated

→ A customer calls to cancel. Another asks why their bill jumped. A third just wants faster speeds. Everyone of those is a chance to keep someone who was thinking about leaving, and a 3% sample hears almost none of them.

Don't miss a chance to keep your customer just because a conversation was skipped.

## Quality across every high-volume channel

### Full Coverage

Score 100% of conversations across calls, chat and store visits instead of a 3% sample, with your own teams and your BPO partners on one standard. The save attempts that fall short surface the moment they happen, not in next quarter's churn report.

**Full Coverage Monitoring**  
Regulated interactions · this week  
**This week**  
**100% reviewed 24,892 / 24,892**

**Coverage by channel**  
- Voice 8,420 (33.8%)  
- Chat 10,218 (41.0%)  
- Email 4,103 (16.5%)  
- Secure message 2,151 (8.6%)

**Fully audited 24,892 of 24,892 conversations audited this week**  
**Issues surfaced**  
- 312 Disclosure gaps  
- 148 Fair-treatment risks  
- 91 Escalation misses

Review evidence attached to every interaction  
**Audit-ready**

### From a lost customer to a saved one

Intryc takes a call where a save fell through, builds it into a scored simulation of that exact moment, and confirms the agent can hold the next customer who tries to leave.

1. **Flag Conversations**  
   **Client:** I want to cancel my plan, I'm switching to another carrier.  
   **Agent:** No problem, I can process that cancellation for you right now.  
   ⚠ Save attempt missed  
   **Client:** Great, thanks.

2. **Coach Agents**  
   - Joshua W. - June 2026 ✓ Delivered  
   **Delivery date:** July 1, 2026 · 19:00:00

3. **Simulate real scenarios**  
   **Cancellation Call via Chat**  
   ↺ Reset ◼ End  
   **Jun 22, 2026 16:50:03**  
   **Leon:** I am locked out of my account and lost access to my email.

4. **Improve Performance**  
   **Churn Rate**

## One view across every subscriber touchpoint

Intryc connects to your telecom support stack, from CRM and contact center to billing, chat, voice, and BPO tools, so every subscriber interaction is scored in one secure place.

### Close the loop on every customer interaction

From QA to coaching to training, Intryc turns every insight into action, so quality keeps compounding instead of leaking away.