Turn support into the reason customers stay

Every support conversation either protects a renewal or chips away at it, and more of them now run through AI agents. Intryc scores all of them, for technical accuracy and experience, so the misses that quietly lose accounts surface while you can still fix them.

Handling Integration Issues

Outcome

60% Fail

Answered 3 out of 5 questions correctly.

1. A customer reports that their CRM integration has stopped syncing data. What should the support agent do first?

   • Verify the integration status, review recent error logs, and confirm when the issue began.
   • Immediately disconnect and reconnect the integration.
   • Escalate the ticket to engineering without investigating.

2. Why should an agent confirm the customer’s expected workflow before troubleshooting an integration issue?

   • To understand the intended outcome and identify where the workflow is breaking.
   • To determine whether the customer should upgrade their subscription.
   • To avoid reviewing the customer’s account configuration.

3. After resolving the issue, what should the agent do before closing the ticket?

   • Explain what caused the issue, confirm the fix with the customer, and share any relevant next steps.
   • Close the ticket as soon as the integration begins syncing again.
   • Wait 24 hours before contacting the customer.

4. Before changing a customer’s integration settings, what is the most important action an agent should take?

   • Confirm the change with the customer and explain how it may affect their existing workflow.
   • Reset all integration settings to their default values.
   • Ask the customer to reinstall every connected application.

Confidence that comes with real impact

Results after a global HR and payroll platform adopted Intryc

0% increase in reviews per agent
0% cut in review time
0x QA coverage

→ A customer hits a bug mid-onboarding. Another gets a confident but wrong answer from your chatbot. A third quietly stops logging in.

Each one is a renewal starting to slip, and a limited sample catches almost none of them.
By the time it shows up in your churn numbers, the account is already gone.

Support quality that scales with you

Full Coverage

Score 100% of support conversations across email, chat, and voice instead of a 3% sample. The misses that quietly lose accounts surface the moment they happen, not in next quarter's churn report.

Full Coverage Monitoring

This week
100% reviewed 24,892 / 24,892

Coverage by channel

• Voice 8,420 33.8%
• Chat 10,218 41.0%
• Email 4,103 16.5%
• Secure message 2,151 8.6%

Fully audited 24,892 of 24,892 conversations audited this week

Issues surfaced

• 312 Disclosure gaps
• 148 Fair-treatment risks
• 91 Escalation misses

Review evidence attached to every interaction
Audit-ready

Every gap closed before it costs a renewal

Intryc takes a conversation where the answer fell short, builds it into a scored simulation of that exact scenario, and confirms the agent can handle the next one, which matters most when your team is scaling fast.

1. Flag Conversations

   • Client: My order data stopped syncing to my POS this morning.
   • Agent: That's an outage on their end, nothing we can do. ⚠ Incorrect Answer
   • Client: So I just wait? Is there nothing you can do?

2. Coach Agents

   • Joshua W. - June 2026 ✓ Delivered
   • Delivery date: July 1, 2026 · 19:00:00

3. Simulate real scenarios

   • Technical Support Request via Chat

   • Jun 22, 2026 16:50:03

   • Client: I am locked out of my account and lost access to my email.

4. Improve Performance

   • QA Score

"As an operational manager, I'm directly contributing to our core metrics, such as our first response times that we're delivering to our customers, CSAT score that we're receiving, and our total ticket resolution times as well. These are all different metrics that can be quite heavily impacted by your tool choice. With Intryc, we've basically doubled the amount of reviews that we're able to complete per agent on a monthly basis."

Ed Leurebourg, Customer Experience Operations Manager

Sits on top of the support stack you already run

Intryc connects to Zendesk, Intercom, Salesforce, and the rest of your support stack, so every conversation flows in automatically with nothing to export. It's SOC 2 Type II certified and GDPR compliant, with role-based access, data segregation, and PII redaction.

Close the loop on every customer interaction

From QA to coaching to training, Intryc turns every insight into action, so quality keeps compounding instead of leaking away.