Quality your clients can actually see

Intryc scores all of your conversations and pulls every evaluation, score and report into one place, so that issues and coaching moments can surface the second they happen across every client and site you run.

Repeat Contact Resolution Training

Client: I’ve called twice about the same delivery issue, and each agent has told me something different. Can someone please give me a clear answer?

Agent: I’m sorry you’ve had to contact us more than once. I reviewed the previous notes and confirmed your order is delayed at the local distribution center. It is now expected tomorrow, and I’ll document this update so you receive consistent information if you need to follow up.

✅ Issue investigated and resolved

Escalation Request Training

Client: I’ve been on hold for nearly 30 minutes, and my issue still isn’t fixed. I need to speak with a supervisor.

Agent: Supervisors are busy right now, so you’ll need to keep waiting. Someone will speak with you when they are available.

⚠ Dismissive response detected

Confidence that comes with real impact

Results 2 months after a BPO company adopted Intryc

0x increase in audit volume

0% reduction in disputes

0% variance between auto QA and manual QA

→ When a renewal stalls or a client churns, it's usually because you couldn't show the quality story on their terms.

A 3% sample doesn’t prove an SLA, and manual review doesn’t scale across thin per-seat margins or a team that turns over 30-40% a year.
The cost of sampling isn't a missed ticket. It's the contract.

Quality at BPO scale, one platform

Multi-client QA

Run separate scorecards, SLAs and reporting for every client you serve from one workspace. Each account is now graded against its own standards without spinning up a new process per contract.

Scorecard details

Name: Client B: Support Quality Scorecard
Pass rate: 80%
Criteria:

• Client Policy Adherence Max 20
  • Correct client policy applied 1
  • Required disclosure delivered Critical 1
• Resolution Quality Max 20
  • Issue correctly identified 1
  • Approved resolution path followed Critical 1
• Brand & Customer Experience Max 20
  • Client tone and greeting followed 1
  • Escalation or save attempt path followed 1

Full Coverage

Calibration

AI Agent Evaluation

Quality at BPO scale, one platform.

Every gap, closed before it grows

Intryc spots the patterns pulling your scores down, turns them into practice scenarios built from your team's real calls, and gets agents reps before the gap reaches a customer.

1. Flag Conversations
   Client: I need to update my account card.
   Agent: Sure, I can update that now.
   ⚠ Identity not verified

2. Coach Agents
   Joshua W. · June 2026 ✓ Delivered
   Delivery date July 1, 2026

3. Simulate real scenarios
   Account Verification via Chat
   ↺ Reset ◼ End
   Jun 22, 2026 16:50:03
   Leon I’m locked out and lost email access.

4. Improve Performance
   QA Scores

“We’ve been able to 5x the volume of samples with 1% variance between auto QA and manual QA. The Intryc team understands our particular scenario where we handle multiple accounts, multiple clients all over the world, multiple systems, and they’re able to adapt and adjust to it.”

Nestor Alvarez, Quality Manager

Plugs into the stack you already run

Intryc connects to your CCaaS platform, helpdesk and telephony, so every call and ticket comes in on its own, with nothing to export or upload. It's SOC 2 Type II certified and GDPR compliant, keeps each client's data separate, controls who sees what by role, and strips out PII automatically.

Close the loop on every customer interaction

From QA to coaching to training, Intryc turns every insight into action, so quality keeps compounding instead of leaking away.