The 90% Accuracy Promise

AutoQA overview
Evaluations completed in Last 30 days

Evaluations
502
Original average score
47.98%
Corrected average score
48.15%
Mean absolute error
0.17%
Corrected evaluations
0.40%

We promise 90% of AI accuracy - or your money back

If we don't reach >90% accuracy on your real-world QA use case in the first month using your actual scorecards and ticket data we'll waive 100% of your first month's fees; regardless of contract size.
If you are not satisfied with the service you get in the first 60 days, we'll refund the entire contract, no questions asked.

Language use
😞🙂🤩

Root Causes
✅ Positive Points:
• Provided clear information when confirming personal details
• Articulated appointment preferences effectively

❌ Areas for Improvement:

1. Communication:
   • Maintain clear and professional communication throughout
   • Avoid abrupt and unclear responses
   • Eliminate frequent use of filler words
2. Active Listening:
   • Pay attention to caller details (e.g., which eye center is calling)
   • Avoid interrupting the caller
3. Knowledge and Professionalism:
   • Provide confident and clear responses about insurance
   • Handle requests for contact information professionally (e.g., email)

Apply for the 90% Promise Program

Terms

• If we don't reach >90% accuracy on your real-world QA use case in the first month using your actual scorecards and ticket data we'll waive 100% of your first month's fees; regardless of contract size.
• If you are not satisfied with the service you get in the first 60 days, we'll refund the entire contract, no questions asked.

Eligibility criteria

• Use Zendesk, Intercom, Freshdesk, Twilio, Salesforce, Aircall, JIRA, Hubspot.
• API access to all data sources relevant to your scorecard (up to 15 criteria in each).
• More than 1,000 monthly target evaluations.
• Complete an annual agreement with the above terms.

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September 2026

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